LEGAL DOCUMENT
GDPR Data Protection Statement
Organisation: CoachingAndLife.com, operated by FlexcoGroup
Effective date: 31 May 2026
Jurisdiction: Denmark — European Union GDPR
Contact: support@coachingandlife.com
| In plain language: We collect only what we need to support you. We never sell your data, never share it with your employer, and never use it for advertising. Everything you share with us stays between you and us. That is not a policy statement — it is how we operate. |
1. Who We Are
CoachingAndLife.com is a life coaching forum platform operated by FlexcoGroup. We provide individual coaching, structured peer forums, and coaching programs to professionals, parents, and individuals across Denmark, California, and internationally.
As the data controller, FlexcoGroup determines the purposes and means of processing your personal data. We are bound by Regulation (EU) 2016/679 — the General Data Protection Regulation (GDPR) — as we operate from within the European Union.
Members based in California, USA, are afforded the same protections under our EU GDPR framework, which meets or exceeds the requirements of the California Consumer Privacy Act (CCPA).
2. What Data We Collect
We collect only the personal data that is genuinely necessary to provide our coaching services and operate the forum. We do not collect data speculatively or in excess of what we need.
| Category | Data Collected | When |
| Contact information | Name, email address, telephone number (optional) | When you book a call, sign up, or contact us |
| Account information | Username, password (encrypted), forum preferences | When you create a membership account |
| Coaching session content | Notes and records from individual coaching sessions | During and after coaching sessions |
| Forum participation | Posts, responses, and contributions within the forum | When you participate in a forum |
| Communication records | Emails and messages exchanged with our team | Whenever you contact us |
| Technical data | IP address, browser type, pages visited, session duration | Automatically when you visit the website |
| Payment data | Transaction records only — no card details stored by us | When you purchase a program or membership |
| Important — Sensitive data: Coaching sessions may naturally involve personal, health-related, or emotionally sensitive information. This data is treated with the highest level of confidentiality and is never shared with third parties, employers, or any other person without your explicit written consent. |
3. Why We Collect It
To deliver the coaching service
We use your contact and session information to provide individual coaching, facilitate forum participation, and deliver the programs you have signed up for. Without this data, we cannot run the service.
To communicate with you
We use your email address to send booking confirmations, session reminders, forum updates, and service information. If you have opted in to our newsletter, we use it to send you coaching content and updates. You may unsubscribe at any time.
To improve the platform
We use anonymised technical data to understand how the website is used and to improve its performance. No individual is identifiable from this analysis.
To meet legal obligations
We retain certain records to comply with Danish and EU legal requirements, including accounting obligations and data breach notification duties.
4. Legal Basis for Processing
Under the GDPR, every use of personal data must have a valid legal basis. We process your data under the following bases:
| Processing activity | Legal basis (GDPR Article) |
| Delivering coaching sessions and forum access | Article 6(1)(b) — Performance of a contract |
| Sending service emails and booking confirmations | Article 6(1)(b) — Performance of a contract |
| Sending newsletter and coaching content | Article 6(1)(a) — Consent (freely given, withdrawable) |
| Website analytics and technical improvement | Article 6(1)(f) — Legitimate interests |
| Retaining financial and legal records | Article 6(1)(c) — Legal obligation |
| Processing sensitive personal information shared in coaching | Article 9(2)(a) — Explicit consent |
Where we rely on consent, you may withdraw it at any time by contacting us at support@coachingandlife.com. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
5. How Long We Keep Your Data
| Data type | Retention period | Reason |
| Coaching session records | 5 years after the last session | Professional standards and dispute resolution |
| Account and contact information | Duration of membership + 2 years | Service delivery and reasonable follow-up |
| Email correspondence | 3 years | Service continuity and dispute resolution |
| Financial and payment records | 5 years | Danish Bookkeeping Law (Bogføringsloven) |
| Website technical data | 13 months | Standard analytics cycle |
| Newsletter consent records | Until consent is withdrawn + 1 year | Proof of consent |
When data reaches the end of its retention period, it is securely deleted or anonymised. You may request early deletion at any time — see Section 8 for your rights.
6. Who We Share Your Data With
| The short answer: We do not sell your data. We do not share your data with your employer. We do not share your data with advertisers. The only parties who may access your data are the people and services directly needed to operate CoachingAndLife.com. |
Service providers (data processors)
We use a small number of trusted third-party services to run the platform. These providers act as data processors — they process data only on our instructions and cannot use it for their own purposes. They include:
- Email delivery provider (for sending booking confirmations and newsletters)
- Website hosting provider (for storing the website and its data securely)
- Payment processor (for handling membership and program payments — no card data is stored by us)
- Video conferencing tool (for online coaching sessions, where applicable)
All processors are bound by data processing agreements that comply with GDPR Article 28.
We will never share your data with:
- Your employer or any organisation you work for
- Any third party for marketing or advertising purposes
- Any data broker or data reselling service
- Any other coaching platform or competitor
- Any person not directly involved in your coaching service
7. International Data Transfers
Our primary data processing takes place in Denmark, within the European Economic Area (EEA). EU GDPR protections apply in full.
CoachingAndLife.com serves members in California, USA. Where data relating to California-based members is processed, this is handled under our EU GDPR framework, which provides protection that meets or exceeds the requirements of the California Consumer Privacy Act (CCPA).
If any service provider we use processes data outside the EEA, we ensure this is covered by appropriate safeguards — either an adequacy decision from the European Commission or Standard Contractual Clauses (SCCs) under Article 46 GDPR.
8. Your Rights Under the GDPR
You have strong rights over your personal data. These are real, enforceable rights under EU law, and we are committed to honouring them promptly and without obstruction.
| Your right | What it means | GDPR Article |
| Right of Access | Request a copy of all personal data we hold about you | Article 15 |
| Right to Rectification | Ask us to correct inaccurate or incomplete data | Article 16 |
| Right to Erasure | Request deletion of your data where there is no lawful reason to keep it | Article 17 |
| Right to Restriction | Ask us to limit how we use your data in certain circumstances | Article 18 |
| Right to Portability | Receive your data in a structured, machine-readable format | Article 20 |
| Right to Object | Object to processing based on legitimate interests or direct marketing | Article 21 |
| Right to Withdraw Consent | Remove consent at any time where consent is the legal basis | Article 7 |
| Right to Complain | Lodge a complaint with the Danish Data Protection Authority (Datatilsynet) | Article 77 |
How to exercise your rights
Email us at support@coachingandlife.com with the subject line ‘Data Rights Request.’ We will respond within 30 days as required by Article 12 GDPR. There is no charge for exercising your rights.
Right to complain to a supervisory authority
If you believe we have not handled your personal data correctly, you have the right to lodge a complaint with the Danish Data Protection Authority:
| Datatilsynet — Danish Data Protection Authority Website: www.datatilsynet.dk Email: dt@datatilsynet.dk Phone: +45 33 19 32 00 Address: Carl Jacobsens Vej 35, 2500 Valby, Denmark |
9. Cookies
Our website uses cookies to ensure the site functions correctly and to understand how it is being used.
| Cookie type | Purpose | Can you refuse? |
| Essential cookies | Required for the site to function — login sessions, security, navigation | No — necessary for the site to work |
| Analytics cookies | Anonymous data on how visitors use the site, used to improve it | Yes — via the cookie consent banner |
| Preference cookies | Remembering your settings and language preferences | Yes — via the cookie consent banner |
We do not use advertising cookies or tracking cookies that follow you across other websites. For full details see our Cookie Policy page.
10. Children
CoachingAndLife.com is designed for adults. Our services are not directed at children under the age of 16, and we do not knowingly collect personal data from anyone under 16.
If you believe a child under 16 has provided us with personal data, please contact us immediately at support@coachingandlife.com and we will delete the information promptly.
11. Changes to This Statement
We review this GDPR statement regularly and update it when our practices change or when legislation requires it. The effective date at the top shows when it was last updated.
If we make material changes that affect your rights or how we use your data in a significant way, we will notify you directly by email before the changes take effect.
12. How to Contact Us
If you have any questions about this statement, want to exercise your data rights, or have a concern about how we handle your information, please contact us. We take every data query seriously and will respond within 30 days.
| Organisation: FlexcoGroup — operating CoachingAndLife.com Email: support@coachingandlife.com Subject line: Data Rights Request — or — GDPR Query Response time: Within 30 days as required by GDPR Article 12 Operations: Denmark (EU) — primary · California, USA — international |
